Shipping Information & Frequently
asked Questions
Delivery times
We aim to send all orders out within 5 working days of
receipt. However as we make all products to order this can
take a little longer at busy times such as Christmas. If
you need your order for a special occasion then let us know
and we will do our best to get it to you on time.
Delivery method
All orders are sent by “Recorded Delivery”
with the Royal Mail and should take 2-4 days to reach you.
Overseas orders are sent by “International Signed
for” with the Royal Mail and should take 5-10 days.
All orders will require a signature.
Shipping costs
Free shipping is offered on all orders over £15.00.
All orders below £15 are subject to a £3 shipping
fee. Overseas orders are charged at a flat rate of £6
Returns policy
We hope that you are happy with your purchase, however
if you are not please return it to us within 14 days and
we will be happy to exchange or refund your purchase. We
cannot be responsible for returned goods being lost on their
way to us. If returning a product to us please retain proof
of posting
Can I buy online?
Yes, the online shop operates with paypal, see www.paypal.com
for more details.
What if I don't see what I want?
Then get in touch. For details of how to commission your
own unique piece or something similar to one you have seen
in a shop go to the commissions
page.
Can I buy products anywhere else?
Yes. See the Stockists
page for outlets and fairs
This is not an exhaustive list so if you want to know something
please contact
us
Hand made products
As all our products are hand made to order using a variety
of fine, vintage, found and recycled fabrics we cannot guarantee
that the product you receive will be exactly the same as
the one you see on screen. However it will always be very
similar and we never use a fabric that we are not completely
happy with. We like to think that’s what makes our
products special and different and we hope you will too.
Caring for your purchase
The mix of fabrics used in our products means that they
should be washed by hand with great care in cool water.
Tea and coffee cosies should not be wrung or turned inside
out and should be dried flat.
