Shipping Information & Frequently asked Questions
Delivery times
We aim to send all orders out within 5 working days of receipt. However at busy times it can take us a little bit longer. If you need your order for a special occasion then let us know and we will do our best to get it to you on time. You can call us on 01736 369247/ 795494 to check the status of your order or drop us an email to hello@poppytreffry.co.uk.
Delivery method
Orders under £20 are sent by first class delivery with the Royal Mail and should reach you in 2-4 days. All orders over £20 are sent by “Recorded Delivery” with the Royal Mail and should take 2-4 days to reach you. Overseas orders are sent by “International Signed for” with the Royal Mail and should take 5-10 days. Recorded and signed for orders will require a signature. Tracking numbers available upon request. If you require ‘next day’ delivery this may be possible but you will need to order by phone. Next day delivery will be charged at £4.50 where applicable.
Items lost in transit
Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/ missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information is available upon request.
Shipping costs
Free shipping is offered on all orders over £30.00. All orders below £30 are subject to a £4 shipping fee. Overseas orders are charged at a flat rate of £5 for Europe and £7 Worldwide.
Returns policy
We hope that you are happy with your purchase, however if you are not please return it to us within 14 days and we will be happy to exchange or refund your purchase. We cannot be responsible for returned goods being lost on their way to us. If returning a product to us please retain proof of posting.
Can I buy online?
Yes, the online shop operates with paypal or you can pay with your credit/ debit card via Sagepay (formerly Protex). You can view www.paypal.com for more details.
Can I buy products anywhere else?
Yes. See the Stockists page for outlets and the events page for fairs
This is not an exhaustive list so if you want to know something please contact us.
Hand made products
As all our products are hand made to order using a variety of fine, vintage, found and recycled fabrics we cannot guarantee that the product you receive will be exactly the same as the one you see on screen. However it will always be very similar and we never use a fabric that we are not completely happy with. We like to think that’s what makes our products special and different and we hope you will too.
Caring for your purchase
The mix of fabrics used in our products means that they should be washed by hand with great care in cool water. Tea and coffee cosies should not be wrung or turned inside out and should be dried flat.
