Ordering Online - Frequently Asked Questions
Can I buy online?
Yes. You can pay with your credit / debit card via Sagepay (formerly Protex). This is a secure payment gateway. At the present time we don't accept Paypal or American Express.
How much is delivery?
If you're in the UK then delivery is free for all orders over £30 and charged at a flat rate of £3.95 for orders below that. EU orders are charged at a flat rate of £9 and the rest of the world is charged at £13.
I have a coupon code
That's great, we're happy to bring you offers from time to time. If your code is for free delivery then please note that you need to put your shipping details in and then select free delivery at checkout, it will not be applied automatically, it's something we're working on but for now we hope you can manage. Drop us a line if you have any problems though.
Where is the range made?
We are proud to say that our range is made in the UK, and most of it is made by our little team down in Cornwall. What we can't make for ourselves we source from other fab British companies but the majority is designed, cut and sewn from our Penzance studio and that's the way we're staying.
Can I buy products anywhere else?
Yes. If you want details of a stockist in your area then do get in touch with us and you can also visit the events page for fairs we might be doing.
What do I need to know about hand made products?
As many of our products are hand made using a variety of fine, vintage, found and recycled fabrics we cannot guarantee that the product you receive will be exactly the same as the one you see on screen. However it will always be very similar and we never use a fabric that we are not completely happy with. We like to think that’s what makes our products special and different and we hope you will too.
How do I care for my purchase?
The mix of fabrics used in our embroidered products means that they should be washed by hand with great care in cool water. Tea and coffee cosies should not be wrung or turned inside out and should be dried flat. Our printed fabric ranges can be washed on the handwash cycle in your machine and dried flat. Our tea towels are unbleached cotton and are fully machine washable and our ceramics are dishwasher proof and microwave proof.
Do you sell the range to trade?
We do indeed. If you are interested in opening a trade account with us then please contact email@example.com.
Do you offer personalisation?
At present we don't offer personalisation on our standard range although we do have a very small number of products, like our Christmas stockings, which are made to order and therefore can be personalised. Please do check back for updates on this situation and do feel free to send feedback on this to us at hello@poppytreffry.
Do you do courses?
At the moment we are not offering amy courses. This may change in the future but currently we are too busy designing and making our beautiful range to do courses. In the meantime you can visit our blog for projects and also you can buy the two books Poppy has written on freehand machine embroidery.
Do I need a special machine to do freehand machine embroidery?
You don't need a very specialised machine for freehand machine embroidery - you just need to be able to drop the feed teeth (or sometimes you can get a plate to cover them). This allows your fabric to travel freely. We don't use an embroidery foot and we put our fabric into an embroidery hoop. It's always a good idea to get on good terms with your local sewing shop as they can provide a wealth of information.
Will you be making new products soon?
Our range is ever changing and evolving as Poppy tries out new ideas and takes new inspiration from the world around her. Keep an eye on our website, social media and make sure you are signed up to our retail newsletter and you will always be the first to know about new things.